Shipping & Returns

Regarding Shipping:

Domestic shipping fee - Free shipping within Japan

International shipping fee(EMS) - Free international shipping for orders over JP¥22,500

  Flat rate to US : JP¥3,900  Flat rate to UK/AU/CA : JP¥3,150  Flat rate to SG : JP¥1,900 

Note : Products ordered on Saturdays, Sundays and Japanese public holidays will be shipped in the business day after the weekend and the Japanese public holidays.

Return / Refund Policy:

  • If you are not satisfied with your purchase and would like a refund, please contact us within 8 days after receiving the item with your name, contact information and details of the item to request a return or exchange from "Contact us" below. After confirming that the item has arrived in its original condition, we will proceed with the refund process. In addition, please note that we cannot refund the shipping fee at the time of shipping from our store in the case of a refund. For returns due to buyer's convenience, the buyer is responsible for the return shipping fee. Also buyers are responsible for any loss of value if the item is not returned in its original condition.

    Return method - Please ask your local post office.

  • If your ordered item cannot be delivered and is returned to us due to customer circumstances such as long-term absence, refusal to receive the product, relocation, etc., no refund will be given. If you wish to have the item resent after it has been returned, you will be charged an additional shipping fee, so please pick up the item as soon as possible, or contact the post office if you were absent

Non-Returnable/Non-Refundable Conditions

  -We cannot accept returns or refunds for items whose production begins after ordering such as custom or personalized orders, and made to order.
  -Earrings (direct skin contact, for hygiene reasons)
  -Sale items

  (Exceptions to this return policy include damaged or defective products.)

Damaged products

All products are carefully inspected and packaged for safe delivery to their destination. However, damages beyond our control may occur during delivery. If the item arrives damaged, please send us proof of the damaged item (picture or actual item). We will send you a replacement. If we don't have the exact replacement in stock, you can choose between a full refund or another item of similar value. Postage costs for damaged items can be refunded after providing proof of payment along with bank details for credit refund.