Shipping & Returns

Regarding Shipping:
Domestic shipping fee - Free shipping within Japan
International shipping fee - Flat rate  

      ・ AU/CA/GB/NL/DE/FI/AT/CZ : JP¥3,150 (EMS) - Express Mail Service by Japan Post
      ・ US : JP¥4,485 (UGX) - U-Global Express by Japan Post*
                   *UGX is an official Japan Post temporary EMS replacement service. For the final stage of delivery within the United States, Japan Post contracts the service to FedEx.

Note :
In stock products ordered on Saturdays, Sundays and Japanese public holidays will be shipped in the business day after the weekend and the Japanese public holidays.

Delay information provided by Japan Post :
Due to the ongoing reduction in transportation capacity to various countries and territories, there may be delays in the delivery of posted international mail.

Return / Refund Policy:
Because all of our items are strictly Made-to-Order (handcrafted individually after an order is placed), we do not accept returns, exchanges, or refunds for buyer’s preference, change of mind, or customer convenience. 

Damaged, Defective, or Incorrect Items:
Exceptions strictly apply to items that arrive damaged, defective, or incorrect. If there is an issue with your order, please contact us within 8 days of receiving your parcel via "Contact us" below, providing your name, order details, and description of the issue.

If your ordered item cannot be delivered and is returned to us due to customer circumstances (such as long-term absence, refusal to receive the package, relocation, failure to pay local customs fees/taxes, etc.), no refund will be given. If you wish to have the item resent after it has been returned, you will be charged an additional shipping fee. Please pick up your parcel as soon as possible or contact your local post office if you were absent.

Non-Returnable / Non-Refundable Conditions:
We cannot accept returns, exchanges, or refunds for the following:
・All items produced upon order, including Made-to-Order, custom, or personalized pieces (including options with selected custom chain lengths, choice of hardware finish/color, or resin/hypoallergenic components).
・Refused or unclaimed deliveries (including packages returned due to unpaid customs duties/taxes).
・Earrings (for hygiene reasons due to direct skin contact).
・Sale items.
*(Exceptions to this policy strictly apply only to damaged, defective, or incorrect products upon arrival.)*

Damaged Products:
All products are carefully inspected and packaged for safe delivery to their destination. However, damage beyond our control may sadly occur during shipping. If your item arrives damaged, please send us proof of the damaged item (clear photos of the damaged item, packaging materials, and outer box) within 8 days of delivery so that we can understand the situation.

After that, please bring all the packaging you received (damaged item, packaging materials, boxes) to the post office that has jurisdiction over your delivery and submit an official damage report.

Then, please send us a message with a copy of your filed damage report attached. Once we receive the copy, we will proceed with the refund or remaking process.